The Office of the Independent Adjudicator for Higher Education ("OIA") operates an independent student complaints scheme pursuant to the Higher Education Act 2004.
All higher education institutions in England and Wales are required to comply with the rules of the scheme.
The service is free to students.
The OIA is not a regulator. They handle individual complaints against higher education institutions. They may also publish recommendations about how they deal with complaints and what constitutes good practice.
Check out their website at http://www.oiahe.org.uk/
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