Who we are looking for?
The LSESU Advice Service provides free, independent academic and housing advice to students. This ranges from responding to one-off enquiries to assisting students with longer, more ongoing cases. The successful candidate will support students through times of difficulty and help empower them to exercise their rights. We also process hardship and childcare fund applications and so part of the role involves sitting on the panel that decides when to make awards.
The role will involve providing advice to students in person, via email and over the phone, as well as delivering proactive forms of advice (e.g. via blogs and presentations). At certain points of the year the Service can get extremely busy and so an ability to work under pressure and process new information quickly is a must. The post holder will be fully supported by the Advice Manager to provide high quality advice and meet the demands of the Service.
The ideal candidate will have experience of advice provision (either academic or housing). You will understand the importance of confidentiality and possess excellent communication skills. You will be empathetic, positive in the face of adversity, solution-focused and motivated by achieving great outcomes for students, as well as able to prioritise a busy workload to ensure efficient service response times.
We welcome applicants from different professional backgrounds, including those who have not previously worked in a Students’ Union. Experience in the higher education sector is an advantage but not compulsory (and full training will be given to whoever is appointed).
For more information, please see the job description and person specification here.
Because you’re excited by the challenge! The exact opposite of corporate, we’re progressive, daring and creative individuals working to make a difference in unconventional workplaces.
How we recruit
We want to ensure all systems, policies and processes are free from bias or discrimination and are fair and accessible, therefore we ask that all candidates complete our Application Process in two stages:
Part 1 (Application Form) is all about you telling us about your suitability for the role and will be used to determine if you are shortlisted for interview.
Part 2 (Equal Opportunities Monitoring and Contact Form) is personal information – so we can contact you if you are shortlisted for the interview. It also helps us gather and analyse demographic information about our applicants. This part will only be seen by HR and will not have any impact on shortlisting.
Application forms are formatted to ensure the equality monitoring data is removed before applications are seen by the shortlisting panel. This process allows us to ensure that the shortlisting is done in a fair and consistent manner and all applicants are given the same opportunity to demonstrate their abilities.
Want to apply?
To apply please complete our online application which can be found here
If you would like to have an informal chat about this role please contact: Ricardo Visinho (Advice Manager), or Jenni Hastings (Head of Student Voice)
Job application timeline
Closing date: 11.59pm on 18 August
Intended Interview dates: Week commencing 26 August 2019