The Advice Service provides free advice and support to LSE students on a range of issues. Our independence from LSE means that we're impartial and free from a conflict of interest.

 

General Information

The LSESU Advice Service offers both online and in-person appointments. 

As of 20/11/2025, 14:00, drop-in sessions are paused due to limited staff capacity and workload.
They will remain paused until further notice.

We apologise for any inconvenience and thank you for your understanding.

If you need advice, please either:

Please note that all LSESU Advice Service Fund applications will be temporarily closed from 1:00pm on Monday 15 December 2025 due to the holiday closure period. This includes the Hardship Fund, Gender Expression Fund and the Childcare Fund.

  • Applications reopen: Wednesday 7 January 2026

Any applications during this closure will not be reviewed or processed.

If you are experiencing an urgent financial emergency, please contact LSE Student Support and LSE Access Funding, Citizen’s Advice Bureau or Turn 2 Us
 

Zero Tolerance Statement

Our dedicated advisers are here to provide advice and support to LSE students. In turn, we ask that our advisers be treated with courtesy and respect.

We have a zero-tolerance approach to abuse of our staff and reserve the right to remove access to the Advice Service to anyone who engages in abusive, violent, aggressive or any otherwise unacceptable behaviour.

You can find all of the Advice Service policies on our Union policies page.

Union Policies

FAQs

What type of appointments do you offer?

Face-to-face, telephone and virtual.

How long will you take to respond to my enquiry?

We aim to reply to all enquiries within 7-10 working days, although in most instances our responses will be much quicker.

At times of high demand and/or if we are short-staffed, it might take slightly longer.

Will my department find out that I've sought advice from you?

No, everything you share with us is kept confidential within the LSESU Advice Service. The only time we would ever break confidentiality without your consent is if we deemed your life to be at risk, someone else’s life to be at risk, or if we were required to do so by law.

All of these circumstances are extremely rare.

Why do I need to complete a client details form?

The reason we ask for this information is to ensure that we:

  • Are able to get in contact with you
  • Are able to provide the right advice, tailored to your individual situation
  • Can check whether we are reaching all the different demographics that make up the student body

All data is stored securely and retained in line with our data retention policy

How can I complain about my experience with the Advice Service?

If you are dissatisfied with the experience you have received you can raise a concern by emailing the Advice Manager, Avinash Mandalia, at a.mandalia@lse.ac.uk.

If wish to raise a formal complaint, please visit our complaints page.

Do you offer legal advice?

Our advisers are trained on a number of topics, however we do not offer a formal legal service so the advice we can give on legal matters may be limited. If you require legal advice, we would recommend speaking to the Citizens Advice Bureau.

Where to find us

Saw Swee Hock Student Centre

Contact us

020 7955 7158

Booking appointments

You can book an appointment via email

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