ADVICE SERVICE UPDATE:
Drop ins to the Advice Service office are closed, please complete the form below for the fastest response.
We apologise for any inconvenience and thank you for your understanding.
If you need advice, please:
- Fill in our brand new Advice Service Form (please note Safari browsers are currently experiencing problems with the form, please see below for advice)
The form is currently experiencing problems via the Safari browser, please try via Chrome or similar. You can also try accessing the form via procfu.com/lsesuform as a seperate tab.
If you are still having any difficulties accessing or using the form, please contact su.info@lse.ac.uk with specific details of your errors (screenshots encouraged if possible), this helps us improve the form - thank you.
CLIent CHARTER
Client AUTHORISATION FORM
Zero Tolerance Statement
Our dedicated advisers are here to provide advice and support to LSE students. In turn, we ask that our advisers be treated with courtesy and respect.
We have a zero-tolerance approach to abuse of our staff and reserve the right to remove access to the Advice Service to anyone who engages in abusive, violent, aggressive or any otherwise unacceptable behaviour.
You can find all of the Advice Service policies on our Union policies page.
Union Policies
Use of Browser Translation Tools for LSE Policies and Procedures
LSESU recognises that language barriers can make it harder to access to information and may disproportionately affect international students and students for whom English is an additional language. Students may use browser-based translation tools or extensions (e.g. Google Translate, Microsoft Translator) to support their understanding of LSE policies, regulations, and procedures.
Automated translation tools may be used for supportive purposes only. Reliance on inaccurate translations may place students at risk of unintended non-compliance with LSE procedures.
Students are advised that:
The original English-language version of any LSE policy, regulation, or procedure remains the only authoritative version.
The LSESU Advice Service provides confidential, impartial, and independent guidance to support informed decision-making and reduce the risk of misunderstanding.
FAQs
What type of appointments do you offer?
Face-to-face, telephone and virtual.
How long will you take to respond to my enquiry?
We aim to reply to all enquiries within 7-10 working days, although in most instances our responses will be quicker.
At times of high demand and/or if we are short-staffed, it might take slightly longer.
Will my department find out that I've sought advice from you?
No, everything you share with us is kept confidential within the LSESU Advice Service. The only time we would ever break confidentiality without your consent is if we deemed your life to be at risk, someone else’s life to be at risk, or if we were required to do so by law.
All of these circumstances are extremely rare.
Why do I need to complete a client details form?
The reason we ask for this information is to ensure that we:
- Are able to get in contact with you
- Are able to provide the right advice, tailored to your individual situation
- Can check whether we are reaching all the different demographics that make up the student body
All data is stored securely and retained in line with our data retention policy
How can I complain about my experience with the Advice Service?
If you are dissatisfied with the experience you have received you can raise a concern by emailing the Advice Manager, Avinash Mandalia, at a.mandalia@lse.ac.uk.
If wish to raise a formal complaint, please visit our complaints page.
Do you offer legal advice?
Our advisers are trained on a number of topics, however we do not offer a formal legal service so the advice we can give on legal matters may be limited. If you require legal advice, we would recommend speaking to the Citizens Advice Bureau.