how to make a complaint
Before you make a formal complaint, please make sure you have read our full LSESU Members Complaint and Discipline Procedure.
If you would like to proceed, please email your complaint to email@example.com and firstname.lastname@example.org.
With any complaint, we aim to:
- Resolve the complaint as fairly and as swiftly as possible
- Deal with the complaint in confidence
- Keep you updated on what is happening with the complaint
Not every complaint is the same or can be dealt with in the same way. Some are complaints about the conduct of a member of staff, which have a very clear process on how we deal with them. Sometimes they are a bit more complex, particularly when it comes to elected officers – as they are covered by a number of different procedures and processes.
The complaint handlers will formally acknowledge receipt of a complaint, and will notify you as to how it will be dealt with within five working days.