Our Overview of Complaints Procedure will help you work out whom you should complain to, and what you can do to speed up the resolution.
If you are still not sure, please send your complaint to the LSESU General Secretary at email@example.com and the LSESU Chief Executive, James Hann at firstname.lastname@example.org
You can also see our full LSESU Members Complaint and Discipline Procedure.
With any complaint, we aim to:
- Resolve the complaint as fairly and as swiftly as possible
- Deal with the complaint in confidence
- Keep you updated on what is happening with the complaint
Not every complaint is the same or can be dealt with in the same way. Some are complaints about the conduct of a member of staff, which have a very clear process on how we deal with them. Sometimes they are a bit more complex, particularly when it comes to elected officers – as they are covered by a number of different procedures and processes.
The complaint handlers will formally acknowledge receipt of a complaint, and will notify you as to how it will be dealt with within five working days.
When registering a complaint, please give as much information early on in the process as possible. The earlier we know what you are not happy about, and what evidence there is, the quicker we can resolve your issue.