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Office Administrator

Listed by LSE Students' Union

Applying

Application deadline: Fri 23 Sep 2022 23:59

Salary

£25,574.00

Interview

Wed 12 Oct 2022 - If you cannot make the interview date, please be sure to note this in the the 'notes' section of the application portal (date subject to change).

Details

Who we are

Part business, part charity, part membership body – students’ unions are seriously fun places to work. They are organisations in their own right. Professionally run, but different. Professional teams support elected student leaders to make change, improve lives and fulfill potential; we help make it happen.

Founded in 1897, LSE Students' Union is one of the oldest Students' Unions in the UK and is the representative and campaigning body for students at The London School of Economics and Political Science (LSE).  Like other Students' Unions, it also funds and facilitates student activities on campus, including societies, sports clubs through the Athletics Union (AU), the Media Group and Raising and Giving (RAG) charitable fundraising initiatives. 

About the job

Are you known for your strong organisation skills? Do you enjoy building relationships, working collaboratively and developing an exciting culture in the workplace? Do you pride yourself in your friendly and approachable customer service? Then this might be the role for you! We are looking for an organised and enthusiastic individual to transform our office administration and lead on our customer service by heading up our front of house service. The role focuses on two specific areas:

  1. Office Admin
  2. Front of House / Customer Service

The office admin area of the role will involve dealing with external teams, such as LSE IT and Estates departments, as well as all of our internal teams. You will provide operational office support in the form of office inductions, staff newsletters, keeping our organisation details up to date, maintaining office supplies, supporting the HR team with recruitment admin and processing new starters accounts.

The successful candidate will also manage the maintenance, environment and appearance of all office and SU kitchen spaces, whilst overseeing the facilities maintenance and health and safety of our Students’ Union spaces. You will really be a person that gets to work and connect with everyone across all levels of the organisation.

You will also manage a high quality ‘shop window’ service at the Students’ Union reception point via phone, email or face-to-face interactions, to all Students’ Union users and stakeholders at LSE. The successful candidate will be required to supervise our Front of House team, 3 x student staff members that work on a part-time basis and develop them to provide the best customer service that leaves a positive impression of the Union every time.

Who are we looking for?

We are seeking someone with a high level of attention to detail, experience of working in a fast paced and demanding environment, all whilst delivering excellent interpersonal and communication skills.

This is an exciting role for an energetic, organised candidate with a drive to deliver excellent levels of customer service and build a strong and collaborative culture within the organisation. If you enjoy helping and working with different groups of people, we’d love for you to apply.

Why apply?

Because you’re excited by the challenge! The exact opposite of corporate, we’re progressive, daring and creative individuals working to make a difference in unconventional workplaces.

Benefits and Perks

In return for your passion and experience we offer:

  • 25 days holidays per year
  • Additional closure periods at Christmas and Easter
  • Free LSE Students’ Union gym membership, advice from dedicated professionals, with a wide range of activities including yoga classes, dance classes, pilates classes
  • Cycle to Work scheme enabling significant savings on bicycle purchase
  • Access to LSE staff training courses
  • Ability to purchase TOTUM (NUS) card giving wide range of discounts
  • Flexibility for work-life balance
  • Interest free Travel loan
  • 10% cafe discount
  • Free eye exams
  • Employee Assistance Programme - external consultants providing advice and counseling on a broad range of issues

Want to apply?

Please follow this link and follow the instructions to apply. We ask you to prepare and upload three documents:

  1. Covering Letter
  2. CV
  3. Equal Opportunities Form

We want to ensure all systems, policies and processes are free from bias or discrimination and are fair and accessible, therefore we will only share your covering letter with the shortlisting committee. Please do not include any personal information, such as your name or contact details in this letter. If you are selected for an interview, we will then share your CV with the interview panel.

In your cover letter, please address the following three questions:

  1. Paying particular attention to the job description and person specification, please tell us why you believe you are most suitable for this role.
     
  2. Please tell us about how you manage multiple priorities from different people during busy periods.
     
  3. What does good customer service mean to you?

Interviews will be held for shortlisted candidates on Wednesday 12th October. If you are unable to make these dates, please let us know in the ‘notes’ section of the application portal.

If you would like to have an informal chat about this role, please contact James Hann at j.hann@lse.ac.uk.

Please find the full job description and person specification for the role here.

Permanent 37 per Week Career Central London, Holborn