Job Purpose

To support the LSESU Advice Service in providing an efficient service to LSE students and expanding the reach of the service. 

Responsibilities 

• Provide basic advice and information to students (training will be provided).
• Signpost students to internal and external support services.
• Promotion of the SU Advice Service by informing students of its role and how to access on campus, in Halls of Residence, and on our social media platforms.
• Run social media accounts, post/create advice related content and wider digital engagement.
• Support/potentially lead on research-based projects that analyse the impact of the Advice Service, identifying areas of strength and areas for improvement.
• Engage students in conversations about support and feeding back any suggestions/concerns to the Advice Service.
• Carry out administrative tasks, such as entering student details on our case recording system.
• Help maintain a confidential environment.
• Other miscellaneous tasks as directed by the Advice Caseworker/Advice Manager

Job Specification

Essential 

• You will be enthusiastic and self-motivated.
• You will be highly organised and able to work accurately under time constraints.
• You will have excellent communication and presentation skills, both written and verbal.
• You will be confident to pro-actively approach and engage with other students.
• You will be confident in your IT skills, both in Microsoft Outlook and social media platforms.
• You will be able to deal with sensitive matters in an empathetic manner and have a broad appreciation of the kinds of issues the Advice Service may see. 
• You will have experience of approaching difficult and/or sensitive situations in a professional manner.
• You will understand the importance of confidentiality and be able to work within boundaries. 
• You will be a genuine team player who is happy to adapt to the demands of the demands of the role.
• You will be a current student at LSE.

Desirable

• Some research skills, whether gained through education or previous employment.
• Social media/content creating experience.
   

(Note: As we are recruiting two advice assistants, we expect to divide social media and research responsibilities so one advice assistant leads on social media duties and the other leads on more research-based duties. You will be asked at interview which role you would prefer)

Want to apply?

To apply for this role, please upload the following 2 documents:

• Our Equal Opportunities form, which you can download below.
• A statement (500 words maximum) covering the following questions:

1. Why are you applying for the role of Advice Assistant?
2. How do your skills enable you to succeed in the role of Advice Assistant?
3. What relevant expereince do you have for this role?

We want to ensure all systems, policies and processes are free from bias or discrimination and are fair and accessible. Please do not include any personal information (ie name, address, etc) in your statement. Your Equal Opportunities form will not be shared with the shortlisting panel.

Please apply here

If you would like to have an informal chat about this role please contact the Advice Manager, Avinash Mandalia, a.mandalia@lse.ac.uk.

If you have technical difficulties uploading your documents, please contact our Recruitment Team at su.jobs@lse.ac.uk.