About the job

Working within the Communications and Marketing team, Front of House Assistants (FoHA) play an important role in supporting the smooth-running and operational effectiveness of the Students’ Union (SU).

FoHA's are responsible for running an effective, professional and welcoming SU front desk, with opportunities to interact directly with students, LSE and SU staff and external organisations; handling enquiries (online and offline) and providing coordination support to our Advice Service.

Alongside this, FoHA's deliver administration and operational support to the SU and assist with the maintenance and health and safety aspects of the SU office.

Who are we looking for?

We’re looking for individuals who are passionate about delivering consistently excellent customer service, have an outstanding eye for detail and are able to demonstrate initiative and flexibility in their approach to work.

This is a great opportunity to gain office and administrative experience, whilst also being able to work in a customer-facing role and have a direct and positive impact on the experience of our members in their interactions with the SU.

Please note we are looking to begin training at the end of August to allow for our new team to feel confident in their role by the time Welcome begins.

Why apply?

Because you’re excited by the challenge! The exact opposite of corporate, we’re progressive, daring and creative individuals working to make a difference in unconventional workplaces.

For more details about the role, download the Front of House Assistant Job Description. 

Benefits and Perks

• London Living Wage

• 10% staff discount in the LSESU Cafes

• Flexibility for work-life-study balance

• Enhance your CV

• Gain practical work experience in a fast-paced environment

How we recruit

We want to ensure all systems, policies and processes are free from bias or discrimination and are fair and accessible, therefore we ask that all candidates complete our Application Process in two stages:

Part 1 (CV & Written Statement) is all about you telling us about your experience. Your CV should give us an overview of your work history and experience to date. Your Statement is an opportunity to highlight your stand-out pieces of relevant experience and talk in detail about your range of abilities and skills. This will be used to determine if you are shortlisted for interview.

Part 2 (Equal Opportunities Monitoring and Contact Form) is personal information – so we can contact you if you are shortlisted for the interview. It also helps us gather and analyse demographic information about our applicants. This part will only be seen by HR and will not have any impact on shortlisting. 

Application forms are formatted to ensure the equality monitoring data is removed before applications are seen by the shortlisting panel. This process allows us to ensure that the shortlisting is done in a fair and consistent manner and all applicants are given the same opportunity to demonstrate their abilities.

Want to apply?

To apply, please email su.jobs@lse.ac.uk with: 

• A completed Equal Opportunities Monitoring and Contact Form. This helps us gather and analyse demographic information about our applicants. This part will only be seen by HR and will not have any impact on shortlisting.

If you wish to informally discuss the role, please get in touch with Amy Rimmer at a.rimmer@lse.ac.uk for more information or to arrange a chat via Zoom.

Undergraduates and Postgraduates alike are welcome to apply.