Who we are
Part business, part charity, part membership body – students’ unions are all seriously fun places to work. They are organisations in their own right. Professionally run, but different. Professional teams support elected student leaders to make change, improve lives and fulfil potential; we help make it happen.
Founded in 1897, LSE Students' Union is one of the oldest students' unions in the UK and is the representative and campaigning body for students at The London School of Economics and Political Science (LSE). Like other students' unions, it also funds and facilitates student activities of campus, including societies, sports clubs through the Athletics Union (AU), the Media Group and Raising and Giving (RAG) charitable fundraising initiatives.
About the job
This role will be responsible for the operational management of all LSESU facilities in the Marshall Building, administering all facility bookings and scheduling, including evening and weekend work. They will ensure student community focused results are delivered through exceptional customer service to LSE’s diverse membership and other users.
This role will deliver income from external hire of fitness facilities, to drive surplus, develop offers, improve quality, customer service and inclusivity, seeking diversification of activity and income opportunities. And they will manage a team consisting of permanent and student staff, external contractors, and volunteers.
Who are we looking for?
We are looking for an applicant with experience of the operational management of facilities with an understanding of health and safety and generating income, managing a budget, and working within specified financial procedures. An applicant who can show resilience and determination to sustain performance when under pressure from a high volume of work and conflicting priorities.
An applicant who can deliver exceptional customer service and is committed, positive, outgoing and approachable with a ‘can do’ attitude and has a desire to work within an organisation servicing a culturally diverse membership, including understanding and commitment to equal opportunities.
Because you’re excited by the challenge! The exact opposite of corporate, we’re progressive, daring, and creative individuals working to make a difference in unconventional workplaces.
Benefits and Perks
In return for your passion and experience we offer:
25 days holidays per year
Additional closure periods at Christmas and Easter
Free LSE Students’ Union gym membership, advice from dedicated professionals, with a wide range of activities including yoga classes, dance classes, Pilates classes
Cycle to Work scheme enabling significant savings on bicycle purchase
Access to LSE staff training courses
Ability to purchase TOTUM (NUS) card giving wide range of discounts
Flexibility for work-life balance
Interest free travel loan
How we recruit
We want to ensure all systems, policies and processes are free from bias or discrimination and are fair and accessible, therefore we ask that all candidates complete our Application Process in two stages:
Part 1 (Application Form) is all about you telling us about your suitability for the role and will be used to determine if you are shortlisted for interview.
Part 2 (Equal Opportunities Monitoring and Contact Form) is personal information – so we can contact you if you are shortlisted for the interview. It also helps us gather and analyse demographic information about our applicants. This part will only be seen by HR and will not have any impact on shortlisting.
Application forms are formatted to ensure the equality monitoring data is removed before applications are seen by the shortlisting panel. This process allows us to ensure that the shortlisting is done in a fair and consistent manner and all applicants are given the same opportunity to demonstrate their abilities.
Want to apply?
For more information regarding the role, please read the full job description.
To apply please complete our online application which can be found on our website.
If you would like to have an informal chat about this role please contact: Grace Clarke, firstname.lastname@example.org.