General Terms
Tickets are sold subject to LSE Students' Union and any third party providers right to alter or vary the programme due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets.
LSE Students' Union and any third party providers chosen venues reserve the right to refuse admission should patrons breach any terms and conditions of the event. The venue may on occasions have to conduct security searches to ensure the safety of the patrons.
Every effort to admit latecomers will be made at a suitable period in the event, but admission
cannot always be guaranteed.
Unauthorised use of photographic and recording equipment may be prohibited in specific venues, customers must abide by the venue’s rules and regulations. Tapes or films may be destroyed. Laser pens, mobile phones, dogs (except service dogs) and patron's own food and drink may also be prohibited (please check with the venue).
Ticket holders consent to filming, photography and sound recording as members of the audience. LSE Students' Union, the venues and any third party providers accept no responsibility for any personal property.
Unlawful resale (or attempted unlawful resale) of a ticket is grounds for seizure or cancellation of that ticket without refund or other compensation.
A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal
written permission is given by the third party provider, provided that even if such consent is
obtained, use of the LSE Students' Union trademarks and other intellectual property is subject to the LSE Students' Union's prior consent.
The LSE Students' Union does not deliver tickets unless clearly specified on our website within the product page.
Physical tickets are to be collected from the LSE Students' Union when available, alternative e-Tickets may be made available if and when required.
It is the customer’s responsibility to check tickets; mistakes cannot always be rectified
Cancellations
It is the customer’s responsibility to ascertain whether an event has been cancelled and the date
and time of any rearranged activity. If an activity is cancelled or rescheduled, we will use reasonable endeavors to notify ticket holders of the cancellation once we have received the relevant authorisation from the third party provider. We do not guarantee that ticket holders will be informed of such cancellation before the date of the activity.
Unless indicated otherwise in relation to a particular activity, if an activity is cancelled, ticket
holders will be offered tickets at any rescheduled activity (subject to availability) up to the face
value of the tickets or, if the ticket holder is unable to attend the rescheduled activity or the activity is not rescheduled, a refund to the proportionate cost of the cancellation
Cancellation of events is always a last resort; where possible the LSE Students' Union will attempt to make suitable alternative arrangements.
Refunds
The LSE Students' Union will not refund tickets after they have been purchased if the customer chooses not to attend.
Exchanges and refunds on tickets that have been lost, stolen, damaged or destroyed after they
have been purchased are prohibited. When the customer has received the tickets they must be
kept in a safe place. Please note that direct sunlight or heat can sometimes damage tickets.
We will not be responsible for any tickets that are lost or stolen and refunds will not be offered in
these circumstances.
The No RAGrets ticket is non- refundable or non-transferable.