Advice and support


We are a free, independent and confidential service, offering advice, guidance and representation to all LSE students. Our team of professional Student Advisers is on hand to assist you with a range of issues and can advise and represent you on LSE academic policies – appeals, exceptional circumstances, academic misconduct and complaints. We can also support you with housing matters (such as contract checking and helping you understand right to rent checks), applications to the LSESU hardship funds, and point you in the right direction for any general queries you may have.

All services are free and advice is provided in strict confidence.

You can also read our latest updates, blogs and info on the official LSESU Tumblr.


Hardship and Childcare Fund

We won’t be accepting any new applications until the 1st October 2019 however you can contact the FSO in the meantime. We will be able to make emergency cash payments of £60 and so please contact the service if you’d like to apply

Housing Advice

Due to staffing shortages we won’t be providing housing advice from the 26th August until further notice. If you require housing advice during this time then please contact the University of London Housing Advice Service. We will still be advising on issues regarding LSE accommodation

Drop in service

From 26 August the drop-in service will be replaced with a purely appointments based system

Get in touch



You can send us your query via email. We aim to respond within two working days, however, this can take slightly longer during our busiest periods. If you are already in contact with one of our Student Advisers, it is best to contact them directly with any follow-up questions you may have about your case.


Phone: +44 (0)20 7955 7158 (LSESU reception)

Please contact the LSESU Reception and, if a Student Adviser is available, you will be put through. If there is no one available, please leave a message and someone will get back to you as soon as possible. If your query is urgent, please call during drop-in hours (11am–1pm) as there is more likely to be someone available.

In person

Drop-in service

We run a daily drop-in service from Monday to Friday, 11am–1pm, which you can show up to without an appointment. Students are seen on a first come, first served basis, so we do ask that you try to arrive before 12:30pm as we may not be able to see you any later than this.

Our drop-in service is ideal for people who have not accessed the service before, if you have a quick question or if you wish to see someone urgently. Please be aware that a drop-in session may be cancelled and so we advise you to call ahead if you are going to be travelling a long way to come onto campus. Students should come to the LSESU Reception on the 3rd Floor of the Saw Swee Hock Student Centre for a drop-in.

Booking appointments

You can also book an appointment, either via the LSESU reception, email or by contacting your Student Adviser directly if you have already accessed our service. Appointments are more flexible (we can normally accommodate you between 8am and 6pm, either in person or over the phone) and are usually better for longer, more complex queries.

If you wish to see a Student Adviser outside of these hours, please contact us to arrange an appointment.

If you have any access requirements, please let us know so we can arrange a suitable alternative interview room.

International Student Visa Advice Team (ISVAT)

For advice on immigration and immigration rules, please see the LSE International Student Immigration Service web page

Support on Harassment or Sexual Violence

If you have been affected by harassment or sexual violence then there is confidential support available. Our advisers have received training in responding to disclosures and can advise on School procedures. You can also find information about different sources of support (both internal and external), as well as how to make a report to the School here

Guides and resources

Housing Tips


Exams Survival Guide



Hardship Funds