Advice and support

Introduction

We are a free, independent and confidential service, offering advice, guidance and representation to all LSE students. Our team of professional Student Advisers is on hand to assist you with a range of issues and can advise and represent you on LSE academic policies – appeals, exceptional circumstances, academic misconduct and complaints. We can also support you with housing matters (such as contract checking and helping you understand right to rent checks), applications to the LSESU hardship funds, and point you in the right direction for any general queries you may have.

All services are free and advice is provided in strict confidence.

You can also read our latest updates, blogs and info on the official LSESU Tumblr.

Important Updates

COVID-19

Due to the Coronavirus (COVID-19) pandemic there are a number of changes that you should be aware of:

Contacting the LSESU Advice Service

As campus is shut, it is not possible to have face-to-face meetings or for you to call in to speak to an Adviser. We are, however, still open for business. If you need advice you can therefore either:

LSESU Advice blog

Due to the different facets of student life that are being impacted by COVID-19, the LSESU Advice blogs will be focusing on practical tips for managing the impact of the pandemic on your studies, finances, mental health and housing situations.

Our blogs can be found on the LSESU Tumblr.

LSESU Hardship Fund

Please go to our Hardship Funds page for COVID-19-related changes.

Concerns

If you have any concerns about how either LSE or LSESU are handling the Coronavirus situation, please let us know by completing this form. It is being regularly monitored by our Policy Team and being fed directly back to your democratically elected Sabbatical Officers.

Updates

The following pages are regularly updated and worth keeping an eye on for important COVID-19-related changes and advice:

Our Advisers

At present we unfortunately do not have any female Student Advisers in our team. If, as a female student, you would feel more comfortable with another female present, please feel free to bring along a friend or colleague to your appointment. We can also arrange for a female chaperone to be in attendance if notified in advance.

New booking system

During term-time we will be offering daily 1:1 advice appointments that can be directly booked via Student Hub to help with any issues you might be having relating to:

  • Navigating the LSE's academic processes (such as exceptional circumstances (ECs), appeals, academic misconduct, complaints or disciplinary issues)
  • Housing issues (such as tenant/landlord disputes, issues with disrepair, deposit disputes or contract checks)
  • Financial hardship (we administer a hardship fund (which includes a childcare category), a participation fund and a graduation gown support fund (GGSF))

Want help with an issue in one of these areas? Feel you'd benefit from discussing it with an adviser? If so, just log in to Student Hub, click on 'Make a booking' in the left hand column and then type in 'LSESU Advice Team' in the subsequent search box to bring up all available slots over the next 7 days. All that's then left is to pick a time and date that works for you, attach any relevant documents you'd like us to read in advance (if applicable) and... you're done!

Get in touch

Please see the ‘Important Updates’ section above for changes to how you can access the Service during the COVID-19 pandemic

Email

You can send us your query via email. We aim to respond within three working days, however, this can take slightly longer during our busiest periods. If you are already in contact with one of our Student Advisers, it is best to contact them directly.

Appointments

You can book an appointment by emailing su.advice@lse.ac.uk or by contacting your designated Student Adviser directly (if you have been allocated one).

Students are able to book in person face-to-face or telephone appointments between 10am and 4pm on Monday-Friday. In person appointments are held in our purpose built confidential advice booths.

If you have any access requirements, please let us know so we can try to accommodate them.

Phone

Phone: +44 (0)20 7955 7158 (LSESU reception)

You can contact LSESU Reception and ask to speak to a Student Adviser if they are available. If they are not, or if you are unable to get through to anyone, you can leave a message and someone will be back in touch to set up an appointment.

International Student Visa Advice Team (ISVAT)

For advice on immigration and immigration rules, please see the LSE International Student Immigration Service web page

Support on Harassment or Sexual Violence

If you have been affected by harassment or sexual violence then there is confidential support available. Our advisers have received training in responding to disclosures and can advise on School procedures. You can also find information about different sources of support (both internal and external), as well as how to make a report to the School here

Guides and resources

Housing Tips

 

Exams Survival Guide

 

 

Hardship Funds