We are a free, independent and confidential service, offering advice, guidance and representation to all LSE students. Our team of professional Student Advisers is on hand to assist you with a range of issues and can advise and represent you on LSE academic policies – appeals, exceptional circumstances, academic misconduct and complaints. We can also support you with housing matters (such as contract checking and helping you understand right to rent checks), applications to the LSESU hardship funds, and point you in the right direction for any general queries you may have.
All services are free and advice is provided in strict confidence.
You can also read our latest updates, blogs and info on the official LSESU Tumblr.
Email
Email: su.advice@lse.ac.uk
You can send us your query via email. We aim to respond within two working days, however, this can take slightly longer during our busiest periods. If you are already in contact with one of our Student Advisers, it is best to contact them directly with any follow-up questions you may have about your case.
Phone
Phone: +44 (0)20 7955 7158 (LSESU reception)
Please contact the LSESU Reception and, if a Student Adviser is available, you will be put through. If there is no one available, please leave a message and someone will get back to you as soon as possible. If your query is urgent, please call during drop-in hours (11am–1pm) as there is more likely to be someone available.
In person
Drop-in service
We run a daily drop-in service from Monday to Friday, 11am–1pm, which you can show up to without an appointment. Students are seen on a first come, first served basis, so we do ask that you try to arrive before 12:30pm as we may not be able to see you any later than this.
Our drop-in service is ideal for people who have not accessed the service before, if you have a quick question or if you wish to see someone urgently. Please be aware that a drop-in session may be cancelled and so we advise you to call ahead if you are going to be travelling a long way to come onto campus. Students should come to the LSESU Reception on the 3rd Floor of the Saw Swee Hock Student Centre for a drop-in.
Booking appointments
You can also book an appointment, either via the LSESU reception, email or by contacting your Student Adviser directly if you have already accessed our service. Appointments are more flexible (we can normally accommodate you between 8am and 6pm, either in person or over the phone) and are usually better for longer, more complex queries.
If you wish to see a Student Adviser outside of these hours, please contact us to arrange an appointment.
If you have any access requirements, please let us know so we can arrange a suitable alternative interview room.
For advice on immigration and immigration rules, please see the LSE International Student Immigration Service web page.